Refund policy

Last updated: 2 July 2026

We want you to be satisfied with your purchase. This Refund Policy explains how returns, exchanges, refunds, damaged items, and non-returnable products are handled. Your statutory consumer rights remain unaffected.

30-day returns

You have 30 days after receiving your item to request a return. If more than 30 days have passed since delivery, we may be unable to offer a refund or exchange unless required by applicable law.

Return eligibility

To be eligible for a return, the item must be unused, unworn where applicable, in the same condition that you received it, and in its original packaging with all accessories, manuals, labels, and parts included. You will also need the receipt, order number, or other proof of purchase.

Please do not send items back to the manufacturer. Contact us first so we can provide the correct return instructions.

How to start a return

To request a return, contact us at contact@nxtoutlet.com with your order number, the item you want to return, and the reason for the return. If the return is accepted, we will provide instructions for sending the item back.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged, incomplete, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the product and packaging. We will review the issue and help arrange a replacement, exchange, repair, or refund where appropriate.

Non-returnable items

Some items cannot be returned for hygiene, safety, legal, or practical reasons. Non-returnable items may include perishable goods, intimate or sanitary goods, opened health and personal care items, hazardous materials, flammable liquids or gases, gift cards, downloadable software or digital products, and items that are not suitable for return once opened or used.

If you are unsure whether a product can be returned, contact us before sending it back.

Partial refunds

Partial refunds may be granted in certain situations, including items returned with signs of use, missing parts, damaged packaging, or damage not caused by our error. We may also deduct return shipping costs from a refund where allowed by law and where the return is not due to our error.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Your bank, card provider, or payment provider may need additional processing time before the refund appears on your account.

Late or missing refunds

If you have not received an approved refund, first check your bank or payment account again. Then contact your card company or payment provider, as processing times can vary. If you have completed these steps and still have not received the refund, contact us at contact@nxtoutlet.com.

Exchanges

We replace or exchange items when they are defective, damaged, incorrect, or where an exchange is otherwise approved. The fastest way to receive a different item may be to return the original item and place a new order after the return is accepted.

Sale items and promotions

Sale or promotional items are returnable only where permitted by the terms of the offer and applicable law. This does not limit your statutory rights for defective or incorrectly supplied products.

Gifts

If an item was marked as a gift and shipped directly to you, we may issue a gift credit or refund according to the payment method and order details. If the item was purchased by another person, refunds may be issued to the original purchaser.

Return shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, you may be responsible for return shipping costs. We recommend using a tracked shipping service for returns, especially for higher-value items, because we cannot confirm receipt of a return that does not arrive.

Contact

For return, refund, or exchange questions, contact us at contact@nxtoutlet.com.

Trading name: NXT Outlet
URL: https://nxtoutlet.com/

Company:
FXN Europe OÜ
Tartu mnt 67/1-13b
Kesklinna Linnaosa
Tallinn, 10115
Estonia

Text Message: +372 69 91644

Registry code: 17514051
VAT: EE102989757

Email support: contact@nxtoutlet.com
Email legal: legal@nxtoutlet.com